cvv99 Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how cvv99 ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "User") who access and use the cvv99 online casino and sports betting platform available at https://cvv99.pro and any associated mobile interfaces (collectively, the "Platform").

cvv99 is committed to protecting your privacy and handling your personal data with transparency, care, and in accordance with applicable data protection principles. By registering an account or using the Platform, you acknowledge that you have read this Policy and understand how your personal data is processed. This Policy forms part of the cvv99 Terms and Conditions, which govern your use of the Platform.

2Information We Collect

cvv99 collects personal data that is necessary to provide you with a safe, secure, and compliant online betting and casino experience. The categories of personal data we collect include:

• Registration data: your mobile phone number, date of birth, full legal name, and the password you create. This data is required to create and secure your cvv99 account.
• Identity verification documents: national identity card (NID), passport, or other government-issued photo ID submitted for KYC compliance. These documents are required before first withdrawal processing.
• Financial transaction data: deposit amounts, withdrawal requests, payment method details (bKash number, Nagad number, card type), and transaction timestamps. Payment credentials are processed via secure encrypted channels and are never stored in plain text.
• Gameplay and activity data: bet history, game session logs, win and loss records, bonus usage, wagering activity, and account balance history. This data is used to manage your account, settle bets, and monitor for responsible gaming compliance.
• Device and technical data: IP address, device type, operating system, browser type and version, mobile network carrier, and session duration. This data is collected automatically when you access the Platform and is used for security, fraud prevention, and platform optimisation.
• Customer support communications: records of support tickets, chat transcripts, email correspondence, and complaint submissions. These records are retained to ensure continuity of service and to resolve disputes.

cvv99 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health data unless required by applicable law in specific circumstances such as responsible gaming interventions.

3How We Use Your Personal Data

cvv99 uses the personal data we collect for the following purposes, each of which is necessary for the lawful and effective operation of the Platform:

• Account creation and management: to register your account, verify your identity, manage your profile settings, and maintain your account security, including password reset and two-step verification processes.
• Service delivery: to process deposits and withdrawals, settle bets and casino game outcomes, award bonuses, and provide access to all Platform features.
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, unauthorised account access, multi-accounting, and other activities that violate our Terms and Conditions.
• Responsible gaming compliance: to monitor gameplay patterns for signs of problematic gambling behaviour, to administer self-exclusion and deposit limit requests, and to communicate responsible gaming resources where appropriate.
• Legal and regulatory obligations: to comply with applicable laws, respond to lawful requests from regulatory authorities or law enforcement agencies, and maintain records required by applicable financial regulations.
• Platform improvement and personalisation: to analyse usage patterns, improve the Platform's features and performance, and personalise your experience with relevant game recommendations and promotional offers based on your betting history.

4Legal Basis for Processing Your Data

cvv99 processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: processing required to fulfil our obligations under the Terms and Conditions you have accepted, including account management, bet settlement, and payment processing.
• Legal obligation: processing required to comply with applicable laws and regulatory requirements, including anti-money laundering obligations, KYC requirements, and responses to lawful authority requests.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of Platform services, where our legitimate business interests are balanced against your rights and interests.
• Consent: where you have given specific consent for a particular processing activity, such as receiving marketing communications. You may withdraw consent at any time by contacting cvv99 support, without affecting the lawfulness of processing carried out before withdrawal.

5Cookies and Tracking Technologies

The cvv99 Platform uses cookies and similar tracking technologies to provide core functionality, remember your preferences, and analyse Platform usage. The following types of cookies are used:

• Essential cookies: required for the Platform to function correctly. These include session authentication tokens, login state persistence, and security verification cookies. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: used to remember your settings and preferences across sessions, such as language preferences, display settings, and notification preferences.
• Analytics cookies: used to collect anonymised data about how users interact with the Platform, including pages visited, features used, and session duration. This data is used to improve Platform performance and user experience.
• Security and fraud-detection cookies: used to identify unusual patterns of behaviour that may indicate fraudulent activity, multi-accounting, or unauthorised access attempts.

You may configure your mobile browser or device settings to limit or block cookies. Please note that disabling essential cookies will prevent the Platform from functioning correctly and you will be unable to log in or use gambling features. cvv99 does not use third-party advertising cookies or cross-site tracking cookies.

6Sharing of Personal Data

cvv99 does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following limited circumstances:

• Payment processors: financial data necessary to process your deposits and withdrawals is shared with authorised payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers process data solely for payment fulfilment and are bound by their own security and privacy standards.
• Game content providers: anonymised gameplay and session data may be shared with game technology providers such as Pragmatic Play, Evolution Gaming, and Spribe to facilitate game delivery, settle results, and maintain fair-play certification.
• Legal and regulatory authorities: cvv99 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, a valid court order, or a legitimate regulatory investigation. cvv99 will notify affected users where legally permissible to do so.
• Technology and infrastructure providers: technical service providers who support Platform operations (such as cloud hosting, cybersecurity services, and analytics platforms) may process data on our behalf under strict data processing agreements that prohibit them from using your data for any other purpose.

7Data Security Measures

cvv99 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive data including identity documents and payment credentials, access controls that restrict internal staff access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments of Platform infrastructure, and two-step verification options for user account access.

While cvv99 employs commercially reasonable security measures, no data transmission over the internet or electronic storage system is completely impenetrable. cvv99 cannot guarantee absolute security but commits to promptly notifying affected users and taking corrective action in the event of a confirmed data breach that affects your personal data.

8Data Retention

cvv99 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention principles apply:

• Active account data: personal data associated with your active cvv99 account is retained for the duration of your account's existence and for a period of up to 5 years following account closure, to comply with anti-money laundering record-keeping requirements.
• Financial transaction records: transaction logs, deposit and withdrawal records are retained for a minimum of 5 years from the date of transaction in accordance with financial record-keeping obligations.
• Support correspondence: customer support records are retained for 2 years from the date of last contact, to enable resolution of future disputes and ensure service continuity.

When personal data is no longer required for its original purpose and no legal retention obligation applies, cvv99 will securely delete or anonymise the data so it can no longer be associated with you. You may request deletion of your personal data subject to applicable legal retention requirements by contacting cvv99 support.

9Your Data Rights

As a cvv99 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact cvv99 support at [email protected] with your registered account phone number and a description of your request:

• 👁️Right of access: you have the right to request a copy of the personal data cvv99 holds about you, including account details, transaction history, and any identity documents submitted for verification.
• ✏️Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. This applies to registration details, contact information, and identity records.
• 🗑️Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to cvv99's legal retention obligations. This right does not apply to data we are required to retain by law.
• ⏸️Right to restriction: you have the right to request that we restrict processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• 📤Right to data portability: you have the right to receive a copy of the personal data you have provided to cvv99 in a structured, commonly used, machine-readable format, where technically feasible.
• 🚫Right to object: you have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis, including profiling for marketing purposes. You may also opt out of marketing communications at any time.

cvv99 will respond to all data rights requests within 30 days of receipt. In complex cases this may be extended by a further 30 days, in which case you will be notified of the extension and the reason for the delay. cvv99 will not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive.

10Payment Data and Financial Privacy

cvv99 treats financial data with the highest level of sensitivity. When you make a deposit using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment credentials are transmitted directly to our authorised payment processor via an encrypted channel. cvv99 does not store full card numbers, mobile banking PINs, or account passwords on its servers at any point.

Transaction records including deposit amounts, withdrawal amounts, payment method type (e.g. bKash, Nagad), and timestamps are retained as part of your account history and for financial compliance purposes. These records are accessible to you via your account transaction log and are not shared with third parties except as described in Section 6 of this Policy.

11Age Verification and Protection of Minors

cvv99 operates a strict 21+ policy. The Platform is not intended for use by individuals under 21 years of age. cvv99 collects and processes date-of-birth information and requires identity verification documents to confirm that all users meet the minimum age requirement before full account access and withdrawal privileges are granted.

If cvv99 becomes aware that a user is under 21 years of age, the account will be immediately suspended, all funds will be frozen pending investigation, and the matter will be handled in accordance with cvv99's Terms and Conditions and applicable regulatory requirements. cvv99 encourages parents and guardians in Bangladesh to use device-level parental controls to prevent underage access to online gambling platforms.

12International Data Transfers

The cvv99 Platform primarily serves users in Bangladesh. In order to deliver its services, cvv99 may transfer personal data to and process it on servers located outside Bangladesh, including in jurisdictions where data protection laws may differ from those applicable in Bangladesh. Where such transfers occur, cvv99 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection obligations with all third-party processors.

By using the cvv99 Platform you acknowledge and consent to the potential transfer of your personal data to servers outside Bangladesh as described in this section. If you have concerns about international data transfers, please contact cvv99 support at [email protected].

13Changes to This Privacy Policy

cvv99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform services. When material changes are made to this Policy, cvv99 will notify registered users via the contact details held on file or by displaying a prominent notice on the Platform. The updated Policy will be effective from the date of its publication on the Platform.

Your continued use of the cvv99 Platform following notification of any changes to this Policy constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how cvv99 protects your personal data.

14Contact and Data Controller

cvv99 is the data controller responsible for the personal data collected and processed through the Platform. If you have any questions, requests, or concerns regarding this Privacy Policy or the way cvv99 handles your personal data, please contact our support team. All privacy-related queries are handled in English and will receive a response within 48 hours during normal operating hours (Bangladesh Standard Time, UTC+6).